Versand
Last updated: September 15, 2026
This Shipping Policy explains the shipping and delivery terms applicable to orders placed through CleverGekauft, operated by:
Lumina Marketing Agency LLC
30 N Gould St
Ste R
Sheridan, Wyoming 82801
United States
Email: support@clevergekauft.com
Website: clevergekauft.com
By placing an order through our website, you agree to the shipping terms described below. Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.
1. Shipping Destinations
We ship to the countries and regions available for selection during checkout.
Shipping availability may vary depending on the product, destination, carrier availability and applicable legal or logistical restrictions.
If we are unable to ship an order to the delivery address provided, we will contact you and, where appropriate, cancel the affected order and refund any amount already paid.
2. Order Processing
Orders are generally processed before being transferred to one of our shipping or logistics partners.
Processing times may vary depending on:
- Product availability;
- Order volume;
- Destination country;
- Weekends and public holidays;
- Verification or payment requirements; and
- Other operational circumstances.
Once an order has been dispatched, delivery times will depend on the destination and carrier.
3. Estimated Delivery Times
Estimated delivery times are displayed on the relevant product page, during checkout, in the order confirmation, or otherwise communicated to you before or after your purchase as applicable.
Delivery estimates are provided in good faith based on the information available to us and our logistics partners.
Unless a specific delivery date has expressly been agreed, estimated delivery dates are not guaranteed exact arrival dates.
For consumers protected by European Union consumer law, unless another delivery period has been agreed, goods will be delivered without undue delay and no later than 30 days after the conclusion of the contract, as required by applicable law.
4. Shipping Costs
Applicable shipping costs will be displayed before you complete your order.
Depending on the product, destination or promotion, we may offer:
- Free shipping;
- Standard shipping;
- Express or expedited shipping; or
- Other delivery options.
You will not be required to pay shipping or delivery charges that were not properly disclosed before placing your order.
EU consumer rules require the total price and applicable delivery charges to be disclosed before the consumer purchases.
5. Order Tracking
Where tracking is available, you may receive tracking information after your order has been dispatched.
Tracking information may take some time to become active after the shipment has been handed to the carrier.
In some cases, international shipments may be handled by multiple logistics providers, and tracking updates may temporarily pause while the parcel is transferred between carriers or countries.
If you have concerns about your shipment, please contact:
Please include your order number so that we can assist you.
6. Delivery Delays
While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances such as:
- High shipping volumes;
- Carrier delays;
- Customs procedures;
- Severe weather;
- Public holidays;
- Transportation disruptions;
- Incorrect or incomplete delivery information; or
- Other circumstances outside our reasonable control.
Where mandatory consumer law establishes specific delivery rights, those rights remain fully applicable.
For EU consumers, if an order is not delivered within the agreed period, or within 30 days where no different period was agreed, you may generally request delivery within an additional reasonable period.
If we still fail to deliver within that additional period, you may have the right to terminate the purchase contract and receive reimbursement.
Where delivery by a specific date was essential and this was made clear before the contract was concluded, or where we refuse to deliver, applicable law may allow termination without providing an additional delivery period.
7. Lost Packages
If you believe your order has been lost in transit, please contact us at:
We will investigate the shipment with the relevant carrier or logistics provider.
Where we arranged the shipping, we will not require you to bear the loss of a parcel merely because the carrier lost it before delivery.
If the shipment is confirmed as lost or we cannot demonstrate delivery, we will provide an appropriate remedy in accordance with applicable law, which may include a replacement or refund.
EU guidance specifically states that where the seller arranged delivery, responsibility for delivery remains with the trader rather than being shifted to the shipping company.
8. Damaged Packages
Please inspect your order as soon as reasonably possible after delivery.
If your product arrives damaged, please contact:
Please provide:
- Your order number;
- A description of the problem; and
- Photographs or other reasonable evidence of the damage, where available.
We will review the issue and provide the remedy required under applicable consumer law.
Where we selected or contracted the carrier, the risk of loss or damage generally remains with us until you, or a third party designated by you other than the carrier, physically receives the goods.
9. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please verify your:
- Full name;
- Street address;
- Apartment or unit number, where applicable;
- Postal or ZIP code;
- City;
- Country; and
- Telephone number, where required for delivery.
If you discover an error after placing your order, contact support@clevergekauft.com as soon as possible.
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Any consequences of an incorrect address will be handled in accordance with applicable law and the circumstances of the particular order.
10. Failed Delivery Attempts
Depending on the carrier, one or more delivery attempts may be made.
If delivery cannot be completed, the carrier may:
- Attempt delivery again;
- Leave the parcel at an authorised collection point;
- Contact you to arrange delivery; or
- Return the shipment to the sender or designated logistics facility.
Customers should follow any reasonable delivery instructions provided by the carrier.
If your order is returned because delivery could not be completed, please contact us so that we can determine the appropriate next steps.
11. Cash on Delivery Orders
Where Cash on Delivery (COD) is offered, payment is generally collected when the order is delivered, according to the payment methods supported by the local carrier.
Customers placing a Cash on Delivery order should provide accurate contact and delivery information and make reasonable arrangements to receive the shipment.
Availability of Cash on Delivery may vary by country, product and order value.
12. Customs, Duties and Taxes
Depending on the destination and the way an order is fulfilled, customs duties, import taxes or other governmental charges may apply.
Any charges that the customer is required to pay will be disclosed before purchase where required by applicable consumer law.
We will not intentionally impose undisclosed mandatory charges after an order has been placed.
Where duties and taxes are included in the purchase price or handled by us, no additional payment should be required from the customer for those amounts.
13. International Shipping
Some orders may be fulfilled through international logistics networks or fulfilment partners.
As a result, a shipment may originate from a country different from the customer's country of residence or from the address of Lumina Marketing Agency LLC.
The use of international fulfilment partners does not reduce any mandatory consumer rights that apply to your purchase.
14. Multiple Shipments
Orders containing multiple products may occasionally be shipped separately.
You may therefore receive:
- Multiple packages;
- Different tracking numbers; or
- Packages arriving on different dates.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless such additional costs were expressly agreed with you in advance.
15. Transfer of Risk
Where we arrange delivery to a consumer, the risk of loss or damage to the goods generally passes to you when you, or a third party designated by you other than the carrier, acquires physical possession of the goods.
If you independently select and commission a carrier that was not offered by us, different rules concerning the transfer of risk may apply.
This reflects Article 20 of the EU Consumer Rights Directive.
16. Returns and Refused Deliveries
Shipping and delivery are separate from your statutory right to withdraw from an eligible online purchase.
For information about returns, refunds and the 14-day statutory withdrawal right applicable to eligible EU/EEA consumers, please refer to our Return and Refund Policy.
Simply refusing delivery or failing to collect a shipment may not, by itself, constitute a valid notification that you wish to exercise your statutory right of withdrawal. If you wish to withdraw from your purchase, we recommend notifying us clearly at:
17. Customer Support
If you have questions regarding shipping, tracking, delayed deliveries, damaged shipments or lost packages, please contact:
CleverGekauft
Operated by Lumina Marketing Agency LLC
30 N Gould St
Ste R
Sheridan, Wyoming 82801
United States
Email: support@clevergekauft.com
Website: clevergekauft.com
When contacting us regarding an existing order, please include your order number whenever possible.
18. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, fulfilment arrangements or applicable legal requirements.
The version applicable to an order will not override mandatory consumer rights or contractual delivery commitments applicable to that order.
Last updated: September 15, 2026